Data Deletion

To delete your Tenpo account and all data held under it, open Settings → Account → Delete account in the app, or email contact@tenpo.ai from the address on your account.

Deleting your account starts a 7-day grace period during which you can cancel. Once it elapses we irreversibly purge your store database, your memories, and your account records. Residual copies inside encrypted backups are removed as those backups age out of our normal rotation. Afterwards we keep only what we are required to retain for legal, tax, accounting, or fraud-prevention purposes.

You do not have to delete your whole account to remove what a single integration synced. In Plugins, disconnect the integration and choose the delete-data option. That purges the tables synced from that platform — for example the ad campaigns and insights pulled from Meta, or the invoices and contacts pulled from an accounting system — and leaves the rest of your workspace intact.

Disconnecting also stops any further reading or writing on that platform immediately.

You can cut Tenpo off from the provider's side at any time, without opening Tenpo at all. This revokes the token we hold; it does not by itself delete data already synced, so pair it with step 1 or step 2 if you want the data removed too.

• Facebook / Meta — Settings & privacy → Settings → Apps and websites → select Tenpo → Remove.
• Google — your Google Account → Security → Third-party apps with account access.
• Shopify — Apps → Tenpo → Delete.
• Xero, QuickBooks and other providers — the connected-apps section of that provider's account settings.

If you bought from a store rather than using Tenpo yourself, your personal data reached us through that merchant, and the merchant — not Tenpo — is its controller. Please contact the store directly. If you write to us instead, we will forward your request to them and tell you we have done so.

Requests sent to contact@tenpo.ai are answered within 30 days, or sooner where the law requires it. We do not charge for deletion requests unless they are manifestly unfounded or excessive.

For the full picture of what we collect, how long we keep it, and the other rights you have, see our Privacy Policy.