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We collect information you provide directly to us when creating an account, such as your name, email address, and password. When you connect third-party platforms like Shopify, we also collect store data including orders, products, customers, and inventory records to power the Service. We automatically collect certain technical information such as your IP address, browser type, and usage patterns to improve the Service and diagnose issues.
We use the information we collect to provide, maintain, and improve the Service, including generating AI-powered insights and recommendations specific to your store. Your data is used to authenticate your account, process your requests, and send you important notices about the Service. We may use aggregated and anonymized data to improve our AI models and Service features, but we will never sell your personal data to third parties for advertising purposes.
Your data is stored on secure servers and we implement industry-standard technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Store data is stored in isolated, encrypted databases to ensure your business data remains separate from other merchants. While we strive to protect your information, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Tenpo integrates with third-party platforms when you explicitly connect them. Each integration only accesses data necessary to deliver that feature.
Shopify: Connecting your Shopify account authorizes us to access store data (orders, products, customers, inventory) to power analytics and automation features, in accordance with Shopify's API terms.
Google (Analytics, Gmail, Sheets, Ads): When you connect Google services, Tenpo accesses only the data required for the features you enable. Gmail access is used exclusively to read supplier emails, draft replies, and manage labels on your behalf — we do not read, store, or share Gmail content for any purpose other than providing these features to you. Google Analytics data is used solely to display performance metrics within your Tenpo dashboard. Access to Google data complies with the Google API Services User Data Policy, including the Limited Use requirements.
Other integrations (Meta, TikTok, LinkedIn, Xero, QuickBooks, etc.) are governed by their respective platform policies. We do not share your data with any third-party provider beyond what is strictly necessary to deliver the integration you have enabled.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use the Service. Essential cookies are required for the Service to function and cannot be disabled; these include the session cookie that keeps you logged in. You can configure your browser to refuse non-essential cookies, though doing so may affect certain features of the Service.
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you, as well as the right to restrict or object to certain processing activities. You can request an export of your data or deletion of your account at any time by contacting us at contact@tenpo.ai. We will respond to all verified requests within 30 days, or within the timeframe required by applicable law.
We retain your personal data for as long as your account is active or as needed to provide the Service. Store data synced from connected platforms is retained for up to 24 months from the last sync date to enable historical analysis. Upon account deletion, we will delete or anonymize your personal data within 90 days, except where we are required to retain it by applicable law or for legitimate business purposes such as fraud prevention.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@tenpo.ai. We are committed to resolving privacy concerns promptly and transparently.